Thank you for shopping at Outdoors Insight Inc, maker of Aqua-Vu. If you are not entirely satisfied with your purchase, we're here to help.
ONE YEAR LIMITED WARRANTY
Outdoors Insight Inc warrants its products to be free from defects in materials and workmanship for a period one-year from the original date of purchase. Outdoors Insight Inc will, at its sole discretion, repair or replace any components that fail in normal use. Failures caused by abuse, misuse, alteration, or self-repair are not covered under warranty. The warranty is valid for the original owner and is non-transferable. Outdoors Insight Inc retains the exclusive right to repair or replace the unit at its discretion. The customer is responsible for shipping costs associated with returning the unit to Outdoors Insight Inc. All out of warranty services will be charged a fee for service and shipping which must be paid in advance. It is the consumer’s full responsibility to track their products sent out in the mail or other forms of delivery service. Outdoors Insight Inc will not be liable for lost packages.
30 DAY SATISFACTION GUARANTEE
All products purchased directly from aquavu.com may be returned within 30 days of the original purchase for a full refund of the original purchase price (less any applicable shipping).
To be eligible for a refund, please confirm the following:
The product was purchased in the last 30 days directly from Aqua-Vu.
The product is in its original packaging.
- The product is in like new condition, as damaged returns will not be accepted.
- Products that do not meet these criteria will not be considered for return.
IMPORTANT, You must obtain authorization prior to sending a return or exchange. Also, please ensure the product is carefully packaged in its original packing along with the RA number received. To obtain a Return Authorization Number (RA), Click Here to enter your contact information and create a case with our customer service team.